Questions, answered.
Everything about virtual try-on, your photos, credits and billing. Can't find it? Email us and a human will help.
Getting started
Is it actually free to start?
Yes. Your first two looks are on us. No ads, no trial trap. See a real result first, then decide if you want more.
What is Virtual Change Room?
An AI fitting room. You upload one photo of yourself and any outfit image, and it shows you actually wearing that outfit - so you can see how it looks on you before you buy it.
Do I need to install anything?
No. It runs in your browser on your phone, tablet or laptop, so you can start straight away without installing anything.
What devices does it work on?
Any modern browser - iPhone, Android, tablet or computer. Your looks and works-in-progress sync across all of them, so you can start on your phone and pick it up on your laptop.
Your photos and results
What photo of me works best?
One photo of you, reused every time. Which one depends on what you're trying.
Body shot, for outfits. Head to feet, facing the camera. A hallway mirror pic is perfect.
Head shot, for hair and makeup. Face front-on, filling a good part of the frame, hair visible rather than under a hat.
Both want the same things: good even light, a simple background, and you in focus rather than small and far away. The better the photo going in, the better the result coming out - a dark or blurry one is the most common reason a look disappoints. JPG, PNG, WebP and iPhone HEIC all upload fine.
No photo handy? Every studio has sample people built in. Pick one, try the whole thing, and upload your own when you're ready.
What outfit images can I use?
Almost anything: a shop's product photo, a screenshot from your feed, a resale listing, a photo a friend sent. If it clearly shows the outfit, it'll do the job - no brand partnerships or special apps required.
How realistic is it?
Genuinely impressive on most outfits, and occasionally a bit weird - it is AI. Treat it as a very convincing preview, not a tape measure: it's brilliant for judging style, colour, length and overall vibe on your body. Always check the retailer's size guide before you buy.
What if a look doesn't work out?
If a generation fails, your credits come back automatically, every time - no support ticket, no chasing. And if a look simply isn't it, discard it and try another outfit; your photo stays ready for the next one.
Hair and makeup
Can I try hair and makeup too?
Yes - both are in the app now, in beta. Hair lets you pick a cut and a colour; makeup applies a full look. Everything else works the way outfits do: keep the results you like, discard the ones you don't, and share a look if you want a second opinion.
How do hair and makeup work?
Add a photo of your face, then pick from the gallery - a hairstyle and colour, or a makeup look. There's no reference photo to hunt down: the looks are already there, and you choose one. No headshot handy? There are sample faces you can try it on first.
What does 'in beta' mean for hair and makeup?
They work, and they're free to use with your normal credits - but they're newer than outfit try-on and we're still tuning them, so results vary more. Failed generations are refunded automatically, exactly as they are everywhere else. Tell us what's landing and what isn't and it goes straight into the next round of tuning.
Do hair and makeup cost extra?
No - they come out of the same credit balance as outfit looks, with no separate purchase and no add-on plan. The exact cost is on the button before you generate, and a failed look is always refunded.
Privacy
Who can see my photos and looks?
Private by default - your photos, looks and videos live in your account, with no public galleries or links. Nobody else sees them unless you choose to share, whether that's one look through a private link or a quick style poll with friends.
Can I share a look if I want to?
You're always in control. Nothing is public by default - if you want opinions, you choose to share a look with a link you control, or run a style poll and let your friends pick the winner.
Do you sell my images or use them to train AI?
No. We don't sell your images, and they're used to make your results - not to build a public gallery. Delete a look any time and it's removed.
Can I stream or record my screen without showing my details?
Yes. Turn on privacy mode and the app hides your name, credit balance and account details on screen while leaving your looks visible - so you can record a haul or go live showing the outfits, not your personal details. It's a screen-share guard you toggle any time, not a change to who can access your account.
Credits and pricing
Do I have to subscribe?
No, and you never do. Credit packs are a one-off payment - buy one, use it, and that's the end of it. Nothing renews, nothing is signed up in the background. Use us when you want, leave when you want, come back when you want.
So why would I subscribe?
One reason only: you use the app regularly. Monthly plans work out cheaper per look and top your credits up automatically, so if you're generating looks often you'll pay less on a plan than buying pack after pack. If you only drop in now and then, packs are the better deal and we'd rather you stayed on them.
What happens if I stop using it for a while?
Nothing at all. Your account stays open and free, and you're charged nothing while you're away because there's nothing running. Come back whenever - your saved looks are still there, and so are any pre-paid credits still inside their 12 months.
How do credits work?
Credits are what you spend to make looks and videos. The exact cost is shown on the button before you tap it, and your balance is always visible in the app - so there are never surprise charges.
What does one look cost?
It depends on what you're making - a look and a modelling video cost different amounts, and videos cost more than images. You always see the exact credit cost on the button before you generate.
Do credits expire?
Pre-paid credits are good for 12 months from purchase. Credits included with a subscription refresh each month and don't roll over. The app spends your monthly credits first, so your pre-paid ones last the full 12 months.
Can I have a plan AND buy packs?
Yes, and it's the smart move for heavy months. Your plan credits are spent first automatically, so your pre-paid credits are saved for later.
Billing
Can I cancel my subscription?
Any time, from your account, no hoops. It stays active until the end of the billing period you've paid for, then stops and you're simply back on pay as you go. No fees, no email-us-to-cancel games - and your looks and pre-paid credits stay yours.
How do payments work?
Through Stripe's secure checkout - the same payment system used by millions of businesses. We never see or store your card details.
Are there any hidden fees?
No. Transparent pricing, no hidden fees. You pay the credit-pack or subscription price you see, in USD, and failed generations are always refunded.