Terms of Service

Version 1

Who we are

Virtual Change Room (ABN 59 359 846 570) is a registered business name of an Australian business. In these terms, "we", "us" and "our" mean that business. You can write to us at PO Box 2300, Rosebud VIC 3939, Australia, or email support@virtualchangeroom.app.

The service

Virtual Change Room generates AI previews of outfits, hairstyles and makeup on your own photo. Results are previews, not guarantees: treat them as a very convincing idea of style, colour and vibe, not a tape measure. Always check a retailer's size guide before buying.

Every image the service produces is generated by AI. It shows something that did not happen and was never photographed. Do not present a generated image as a real photograph of anyone.

Your account and your age

You must be at least 16 to have an account. We ask for your date of birth when you sign up and use it to apply the age rules below. Give it accurately: it is the only thing those rules run on, and we cannot correct it for you afterwards.

Some parts of the service are limited by age:

Some AI models are 18+ and are not offered to younger accounts.
Sharing a look publicly is 18+. Under that age you can still create and keep looks; you cannot publish a share link for them.

Keep your login details to yourself; you are responsible for activity on your account. If we have reason to believe an account holder is under the minimum age, we may suspend the account.

Your content

Upload only photos you have the right to use. In practice that means:

Photos of yourself - always fine.
Photos of another adult - only with their clear permission, and only for something they would agree to.
Photos of a child who is not you - never, whoever gave you the photo and whatever the reason. If you are under 18, you may upload photos of yourself; you must not upload photos of other under-18 people.
Outfit and reference images - a product photo, a listing or a screenshot is fine. Do not upload an image whose subject would object to being used this way.

Never upload sexual or intimate imagery, imagery that sexualises anyone, or content that is unlawful, harassing or deceptive. We may refuse a generation, remove content, and suspend or close accounts that break these rules.

You keep ownership of your photos and your generated looks.

Retention for safety and legal reasons. Content you delete is removed from your account immediately and erased from our systems within 30 days, and we keep a technical record of the generation (containing no images) as described in our Privacy Policy. Where content has been reported or flagged for breaching these terms, or where we are subject to a lawful preservation request or a legal claim, we may retain the content and the associated records for as long as necessary for that purpose.

Reporting an image

If you find an image of yourself on Virtual Change Room that you did not agree to, an intimate image, an image of a child, or an image that infringes your copyright, report it. You do not need an account and you do not need to sign in.

We hide the shared image as soon as the report arrives, before anyone has reviewed it. Hiding is instant and reversible, so we would rather be wrong quickly than right slowly.
We aim to review every report within 48 hours and to email you the outcome.
If we uphold a report, the content stays down and we record a technical fingerprint of the image so the same picture cannot simply be uploaded again. The fingerprint is derived from the image and is not the image.
If we reject a report, the original link works again. A link its owner had already switched off stays off.

Reports are not a way to remove content you simply dislike. We do not delete another person's content automatically on an unverified report, because that would make reporting a weapon.

Credits

Looks and videos cost credits. The exact cost is shown on the button before you generate.
The credit cost of a look or video is set by us and may change over time - including as the costs charged by the AI providers we rely on change. Any change applies only to generations you make after it takes effect, and the current cost is always shown on the button before you generate. Any number of looks or videos shown beside a credit pack or plan is a minimum estimate at the credit cost in force when you view it, not a guarantee of a fixed number.
Credits bought in packs do not expire.
If a generation fails, its credits are refunded to your balance automatically.
Credits are a service feature, not money. They have no cash value, cannot be transferred or exchanged for cash, and are non-refundable except where required by law - for example, your rights under the Australian Consumer Law are not excluded or limited by these terms.

Subscriptions

Subscriptions renew automatically at the end of each paid period - monthly for a monthly plan, yearly for an annual plan - until you cancel. We charge the payment method on your account at the start of each new period.
You can cancel at any time from your account billing page. Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for, then stops. There are no cancellation fees.
Subscription credits are granted every month and refresh at the start of each monthly grant. They do not roll over: any unused portion of a month's allowance expires when the next month's allowance arrives.
Annual plans are paid in full up front and cost less than paying monthly for the same twelve months. Credits are still granted monthly across the year, not as a single yearly lump. If you cancel an annual plan part-way through, your plan and its monthly credit grants continue until the end of the twelve months you paid for, and we do not refund the unused part of the term. This does not affect any right to a remedy you have under the Australian Consumer Law.
If we change subscription prices, we will tell you at least 30 days before the change takes effect on your renewal. You can cancel before then if you do not want to continue at the new price.

Payment and currency

Prices are shown in US dollars (USD) and are inclusive of Australian GST where it applies: a customer in Australia pays the listed price with GST included, and a customer outside Australia pays the listed price with no GST, as an export. Your receipt shows the GST amount. Payments made on our website are processed by Stripe; we never see or store your card number. If your card is issued in another currency, your bank or card issuer may apply its own conversion and fees, which are outside our control.

If you subscribe or buy credits through the Apple App Store or Google Play, that purchase is made through Apple or Google, is billed by them, and their refund and cancellation policies apply to it. To cancel a subscription bought through an app store, you must do so in that store's subscription settings - cancelling in our app will not stop the store's billing. Any refund for an app-store purchase has to be requested from Apple or Google, not from us.

Fair use

Do not use the service to harass, impersonate, or deceive; do not attempt to reverse-engineer, overload, or abuse the platform. We may refuse generations that violate our safety rules. Our AI providers apply their own safety filters, and a generation those filters refuse will fail whatever we do.

Liability

The service is provided as-is. To the extent the law allows, we are not liable for indirect losses arising from use of the service. Nothing in these terms removes rights you have under applicable consumer law, including the Australian Consumer Law.

Changes

We may update these terms. When a change is material we publish a new version, and the next time you use the service we ask you to read and accept it before you carry on. You will not be able to keep using your account until you do. Continuing to use the service after accepting means you accept the updated terms.

Governing law

These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state. If you use the service from somewhere else, you keep any mandatory consumer protections available to you locally.

Contact

Questions: support@virtualchangeroom.app.